The content of this page is intended for healthcare professionals only.

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Reimbursement Help Section

About the site

We know how difficult it can be to identify all catheter funding options here in Australia. This site aims to: lead you through the criteria of various funding options available and based on your responses; recommend schemes you should investigate further.

Additionally, this site allows you to join the petition to voice your support for full reimbursement of single-use, hydrophilic urinary catheters for all Australians who rely on intermittent catheterisation.

Feel free to follow links from this web page to access a broad range of resources and information.

The Questionnaire Flow

From the Home Page, click the button to start the questionnaire which flows as follows:

Step 1- NDIS eligibility questions

Step 2- Continence Aids Payment Scheme (CAPS) eligibility questions

Step 3- State and Territory eligibility questions

This will complete the questionnaire, giving you your personalised result and the option to continue browsing the site for information around continence and the opportunity to join the petition. 


We understand that you may have limited time throughout your day.  Or you may already be familiar with each scheme already.  Please use these shortcuts to enter into National and State based schemes directly and in your own time.

The Petition

We believe that everyone who relies on urinary catheters for their health and independence should be able to make their product decision without the burden of out-of-pocket expenses.  Adequate funding not only impacts medical factors like urinary tract infection susceptibility and general urethral health, but equally influences comfort, ease of use and dignity.

Join the petition to voice your support for Government full reimbursement of single-use, hydrophilic urinary catheters for all Australians who rely on intermittent catheterisation.  Click the “Petition” button and simply leave your details as prompted (please note, no personal details are stored for sales or marketing purposes, not shared with third parties).

Help Me

For assistance with this site, please choose your easiest method of contact from the below options:

Phone                1800 622 492 Toll Free Australia-wide (Mon- Fri 9-5PM)


General Information

Who is Wellspect HealthCare-

Learn more about the LoFric catheter range-

Support organisations:

What is clean intermittent catheterisaiton (CIC):

Order LoFric samples online

Want to watch CIC support videos?

I want CIC resources:


Personal information and data from this site is not recorded or shared with third parties without the User’s consent. This information is held and used in accordance with our Privacy Policy.

The information section of this site has been made available on the basis of providing general recommendations and is not intended to be determinative of the availability of a particular funding scheme.

The petition section of this site has the sole purpose of gathering names of those who agree to support efforts to secure adequate reimbursement for clean intermittent catheters.

The information provided by this website does not constitute professional advice, and users should obtain any appropriate professional advice relevant to their particular circumstances before and after relying on this material. Users are advised to verify any information provided on this website with the relevant funding scheme provider. Links to other websites are inserted for convenience and do not necessarily constitute endorsement of material at those sites, or any associated organisation, product or service, nor do they indicate that the services offered by those websites will be available to any particular user.

Any information provided by this website regarding the potential availability of a funding scheme is based on information provided by a user, and as such may be incomplete or misleading if the information provided by the user is incomplete or incorrect.

While Wellspect will take all reasonable endeavours to ensure information is current and correct, Wellspect HealthCare, to the full extent permitted by law, does not guarantee, and accepts no legal liability for, the accuracy, reliability, currency or completeness of any material contained on the site.  To the full extent permitted by law, Tthe user of this site  releases Wellspect from any liability and indemnifies Wellspect in relation to any loss or damage, whether directly or indirectly caused by, or relating to any failed or impacted  access to existing funding schemes where such failed or late delivery was caused by reliance on the information provided.